Terms of Service

These terms are the agreement between Amazing Canada Inc. (“DoneWell”, “we”) and you — the person or business using the service. By creating an account or using DoneWell you accept them. If you are agreeing on behalf of a company, you confirm that you are authorised to bind it.

• You must be at least 18 and provide accurate account information.
• You are responsible for what happens under your account, including what the team members you invite do with it.
• Keep your password to yourself. Tell us promptly if you think someone else has access.
• Each person who signs in needs their own account — shared logins defeat the permission system and make audit records meaningless.

Everything you put into DoneWell — your clients, jobs, invoices, photos, pricing — remains yours. We claim no ownership of it. You grant us only the permission we need to run the service: to store it, back it up, display it to the people you authorised, and transmit it on your instruction, such as emailing an invoice to your client.

You can export your data while your account is active, and you can delete it. We do not use your business records for advertising, and we do not use them to train machine-learning models.

You are responsible for having the right to collect and use the personal information you enter about your own clients, and for honouring their requests about it. How we handle personal information is described in our Privacy Policy.

Do not use DoneWell to:

• Break the law, or help someone else break it.
• Send messages to people who have not agreed to receive them, or ignore an opt-out.
• Upload malware, or content you have no right to share.
• Attack the service — probing for vulnerabilities without permission, overwhelming it with traffic, or trying to reach another company’s data.
• Resell or white-label the service without a written agreement with us.
• Impersonate someone else, or misrepresent who is sending an invoice or quote.

If you find a security vulnerability, tell us at support@donewellapp.com before telling anyone else. We will not pursue anyone who reports a genuine issue responsibly and does not exploit it.

DoneWell can send email and text messages to your clients on your behalf. Those messages come from you, not from us, and you are responsible for them — including having consent where the law requires it, identifying yourself accurately, and honouring unsubscribe and STOP requests.

Text messaging runs through your own account with a telecommunications provider, under your own agreement with them and subject to their rules. We record consent preferences per client and stop automated messages when a client opts out, but the obligation to obtain consent in the first place is yours.

Subscriptions. Paid plans are billed in advance through Stripe on the interval you choose, and renew automatically until cancelled. Prices are shown before you subscribe. Some plans include a number of user seats and bill for additional ones.

Cancelling. You can cancel at any time from your subscription settings. Cancellation takes effect at the end of the period you already paid for; we do not pro-rate partial periods.

If a payment fails. We will tell you and give you time to fix it. If it stays unpaid, the account moves to the free plan — it is not suspended and your data is not deleted, though features that belong to the paid plan stop being available until you subscribe again.

Fees on payments you collect from your clients. If you use DoneWell to accept card payments, the money flows through your own Stripe account under Stripe’s agreement with you, and Stripe’s processing fees apply. Depending on your plan, we may also charge a percentage of each processed payment as a platform fee. The rate that applies to you is shown in your subscription settings before you accept a payment; if it is zero, no platform fee is taken.

Taxes. Prices exclude taxes unless stated. Calculating and remitting the taxes you charge your own clients is your responsibility — DoneWell applies the tax rates you configure and does not verify that they are correct.

We work to keep DoneWell available and fast, but we do not promise a specific uptime, and the service may be unavailable for maintenance or for reasons outside our control.

We add, change and occasionally remove features. If we remove something you depend on, or change these terms in a way that materially affects your rights, we will tell account holders by email before it takes effect. Continuing to use the service afterwards means you accept the change; if you would rather not, you can cancel.

You can close your account whenever you like. We will delete your data, keeping only what law or accounting rules require us to keep.

We suspend accounts only for serious cause — illegal activity, abuse of the service, or a threat to other users — and non-payment is not one of them (see section 6). Where the circumstances allow it we will warn you first and give you a chance to put things right. A suspended account keeps its data; you can ask us to export it.

DoneWell connects to services run by other companies — payment processing, email and text messaging, calendars, accounting. Those connections are optional, and when you enable one you also accept that provider’s terms. We are not responsible for what a third-party service does, how it prices its offering, or for outages on their side.

The software, design, and DoneWell name and branding belong to us. Using the service does not transfer any of it to you. You may not copy, decompile or resell the software, or use our branding without written permission. Feedback you send us is welcome, and we may act on it without owing you anything for it.

DoneWell is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, and nothing in DoneWell is legal, accounting or tax advice — the numbers it produces are yours to check.

To the extent the law allows, neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if told such damages were possible.

Our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event that gave rise to the claim.

Some jurisdictions do not allow these limits. Where that is the case, they apply only as far as the law permits, and nothing here limits liability that cannot lawfully be limited.

You agree to defend and indemnify us against claims arising from your use of the service in breach of these terms or the law — in particular, claims brought by your own clients about messages you sent them or information you stored about them.

These terms are governed by the laws of the Province of Alberta, Canada, and the courts there have jurisdiction over disputes — without limiting any right you have under consumer protection law to bring a claim where you live. Before going to court, write to us: most disagreements are resolved by explaining them.

Questions about these terms: support@donewellapp.com

Amazing Canada Inc.
3-635 Marsh Rd NE, Calgary, AB T2E 5B4, Canada

See also our Privacy Policy.